一句话：提出用跨文化人物角色与同行评审，在大班额下教授以用户为中心的概念设计。
软件工程与信息技术学生需要掌握以用户为中心的设计方法，但真实用户往往来自不同文化，且大班教学中难以接触用户进行实践。本文提出将人物角色（personas）与同行评审结合，用于向大规模学生群体教授以用户为中心的概念设计。作者为澳大利亚一所大学的153名本科生提供六个人物角色之一，每个角色代表澳大利亚或越南两种文化之一，让学生为其构思设计方案；随后向学生展示全部人物角色，并让他们互相评审设计制品。通过分析学生留下的评论，作者认为该教学方法达到了预期学习目标。
It is important that Software Engineering and Information Technology students learn techniques to conceive solutions that are centered on the users. Users are often from many different cultures; hence an awareness of cultural differences is an important concept for students to grasp. Particularly when class sizes are large, access to users that would allow the students to practice User-Centered design principles is not feasible. Different methodologies must be pursued to teach students the principles of design. This paper presents peer review and personas, archetypical users of an application, as techniques for teaching User-Centered conceptual design to a large cohort of students. We provided a persona from a set of six personas, each authored to represent two different cultures (Australian or Vietnamese), to 153 undergraduate students at an Australian university to conceive design solutions for the persona. Later, the students were exposed to all of the personas and then they peer reviewed each other's design artifacts. From the comments left by the students we conclude that the technique has met its learning objectives.
@inproceedings{AnvariRHT19,
title = {Teaching User Centered Conceptual Design Using Cross-Cultural Personas and Peer Reviews for a Large Cohort of Students},
author = {Farshid Anvari and Deborah Richards and Michael Hitchens and Hien Minh Thi Tran},
booktitle = {ICSE},
year = {2019},
doi = {10.1109/icse-seet.2019.00015}
}