一句话：通过10,781人调查与PLS-SEM，揭示心理安全、工作认可、性别与领导角色等对软件交付团队归属感的影响。
软件交付团队常面临员工福祉与留存挑战，但团队归属感的具体驱动因素尚不明确。本文基于文献识别工作认可、心理安全等潜在因素，对一家大型软件交付组织的10,781名团队成员进行问卷调查，并使用偏最小二乘结构方程模型（PLS-SEM）评估理论模型，辅以多群组分析与重要性-绩效图分析。结果表明，心理安全和工作认可与团队归属感正相关；女性归属感低于男性，非领导岗位尤为明显；权威性与归属感负相关，而资历无论角色均与归属感正相关。研究为构建更包容、凝聚的工作环境提供了实证洞察。
Feeling part of a group is a basic human need that significantly influences an individual's behavior, long-term engagement, and job satisfaction. A strong sense of belonging holds particular importance within software delivery teams, which grapple with challenges related to well-being and employee retention. However, the specific factors closely associated with the sense of belonging in the context of software delivery teams remain largely unknown. Without a clear understanding of these factors, organizations' efforts to promote a sense of belonging and diversity and inclusion more broadly may prove ineffective. Based on existing literature, we identified key factors potentially relevant to the sense of belonging in software delivery teams, such as work appreciation and psychological safety, and investigated the interrelation among these factors. We surveyed members of software delivery teams (n=10,781) of a major software delivery organization and used Partial Least Squares-Structural Equation Modeling (PLS-SEM) to evaluate a theoretical model to understand the factors that might contribute to a sense of belonging to the team. We also conducted a multi-group analysis to evaluate how the associations change based on individuals' leadership involvement and an importance-performance map analysis to find the most critical indicators of belongingness. Our findings indicate a positive association between psychological safety and work appreciation and belonging to the team. Women feel less belonging than men, especially those not in leadership positions. Authoritativeness is negatively associated with belonging, and tenure is positively associated with belonging regardless of the role. Through this research, we seek to provide insights into the sense of belonging to the team and foster a more inclusive and cohesive work environment.
@inproceedings{paperbot11338,
title = {Unraveling the Drivers of Sense of Belonging in Software Delivery Teams: Insights from a Large-Scale Survey},
author = {Bianca Trinkenreich and Marco Aurelio Gerosa and Igor Steinmacher},
booktitle = {ICSE},
year = {2024},
doi = {10.1145/3597503.3639119}
}