一句话:通过访谈25名远程软件从业者,提出四种共同创造模型与工作链,并揭示工具支持需求。
本文关注全远程软件团队如何通过人员、活动和工具的编排,协同创造可作为文档形式的数字制品。作者借用管理与设计领域的共同创造(co-creation)视角,对25名在远程团队工作的软件专业人员进行定性访谈。主要发现包括:界定四种共同创造模型;说明如何将模型排序为工作链以产出制品;识别影响开发者将任务匹配到模型与工作链的因素;并给出对共同创造工具支持的见解。研究将共同创造刻画为一种有意的活动,在远程团队选择如何组织协作活动时发挥重要作用。
In this paper, we use the lens of co-creation---a concept originally coined and applied in the fields of management and design that denotes how groups of people collaboratively create something of meaning through an orchestration of people, activities, and tools---to study how fully remote software teams co-create digital artifacts that can be considered as a form of documentation. We report on the results of a qualitative, interview-based study with 25 software professionals working in remote teams. Our primary findings are the definition of four models of co-creation, examples of sequencing these models into work chains to produce artifacts, factors that influence how developers match tasks to models and chains, and insights into tool support for co-creation. Together, our findings illustrate how co-creation is an intentional activity that has a significant role in how remote software teams' choose to structure their collaborative activities.