一句话：提出 SIA 方法，将 SRE 事件管理作为专有软件生态系统的治理机制，提升可追溯性与知识转移。
该研究关注专有软件生态系统（PSECO）中，合同、监管与知识产权约束如何使协作和可靠性保障复杂化，并探讨事件管理作为治理机制的潜力。作者采用实证软件工程方法，结合系统映射研究、多声文献综述和与一家全球组织的参与式案例研究。结果设计了 Supported Integration Approach（SIA），旨在整合人的专业知识、流程和技术使能因素。早期发现表明，该方法改善了团队间的事件可追溯性与知识转移，并使可靠性实践与治理目标对齐。论文从理论、方法和实践层面贡献了将 SRE 实践嵌入 PSECO 治理的洞见，以促进可持续的生态环境。
This study investigates how Site Reliability Engineering (SRE) practices can enhance incident management as a governance mechanism within Proprietary Software Ecosystems (PSECO). These ecosystems operate under contractual, regulatory, and intellectual property constraints that complicate collaboration and reliability assurance. To address this challenge, we adopted a structured empirical design grounded in Empirical Software Engineering principles, combining a systematic mapping study, a multivocal literature review, and a participative case study with a global organization. The results led to the design the Supported Integration Approach (SIA) aimed at integrating human expertise, process, and technological enablers. Early findings indicate that the approach improves incident traceability and knowledge transfer among teams while aligning reliability practices with governance objectives. This research contributes theoretical, methodological, and practical insights for embedding SRE practices into PSECO governance, promoting a sustainable environment.
@inproceedings{paperbot11737,
title = {An Incident Management Approach Based on Site Reliability Engineering Practices to Support Governance in Proprietary Software Ecosystems},
author = {Luiz Alexandre Costa},
booktitle = {ICSE},
year = {2026},
doi = {10.1145/3774748.3787652}
}