一句话：通过跨国企业案例研究，揭示设计思维如何从需求前置阶段渗透到软件开发全过程、团队空间与协作方式。
本文关注设计思维（Design Thinking, DT）在软件公司中的实际应用。尽管DT常被视为以人为本的创新方法或敏捷式需求获取手段，但已有研究提示，接受DT训练会改变员工的心智模式。作者在一家跨国组织开展行业案例研究，探讨DT在软件开发团队中更广泛的使用方式。结果表明，一旦接受DT训练，员工不仅将其用于软件开发的前置阶段，还会贯穿项目全程，甚至将其应用于开发流程、团队空间和团队协作等周边方面。文章据此提出了DT在软件开发公司中表现形式的模型，为理解DT如何融入软件工程实践提供了经验性洞察。
This industry case study explores where and how Design Thinking supports software development teams in their endeavour to create innovative software solutions. Design Thinking has found its way into software companies ranging from startups to SMEs and multinationals. It is mostly seen as a human centered innovation approach or a way to elicit requirements in a more agile fashion. However, research in Design Thinking suggests that being exposed to DT changes the mindset of employees. Thus this article aims to explore the wider use of DT within software companies through a case study in a multinational organization. Our results indicate, that once trained in DT, employees find various ways to implement it not only as a pre-phase to software development but throughout their projects even applying it to aspects of their surroundings such as the development process, team spaces and team work. Specifically we present a model of how DT manifests itself in a software development company.
DOI 原文 ·
@inproceedings{paperbot5128,
title = {Design thinking in practice: understanding manifestations of design thinking in software engineering},
author = {Franziska Dobrigkeit and Danielly de Paula},
booktitle = {FSE},
year = {2019},
doi = {10.1145/3338906.3340451}
}