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P2 “Silent Is Not Actually Silent”: An Investigation of Toxicity on Bug Report Discussion

“沉默并非真的沉默”:Bug 报告讨论中的毒性行为研究
FSE Proceedings of the 33rd ACM International Conference on the Foundations of Software Engineering2025匹配度 1/10 · 该论文研究 GitHub Bug 报告讨论中的毒性及其对协作与修复的影响,属于软件工程中开发者行为与协作的人因研究,与用户画像关注的静态分析、LLM/Agent、浮点程序分析和贝叶斯程序分析均无直接关系。引用 1 inbox
Mia Mohammad Imran, Jaydeb Sarker
crossref: 2026-09-12

AI 速览

一句话:通过对 203 个 GitHub Bug 报告线程的定性分析,揭示毒性源于严重度/优先级认知错位等,并损害协作与修复结果。

本文关注开源协作中 Bug 报告讨论里的毒性行为。Bug 报告以问题为中心且情绪化,容易滋生毒性互动,但相关理解仍有限。作者对 GitHub 上 203 个 Bug 线程进行定性分析,其中 81 个包含毒性言论。研究发现,毒性常源于对缺陷严重度与优先级的认知不一致、对工具的不满与未解决挫败感,以及专业沟通规范的缺失。毒性互动不仅使讨论偏离正轨,还降低可操作结果出现的可能性,例如将 issue 与 pull request 关联。最后,论文提出可操作建议,通过缓解毒性来改善 Bug 修复。

问题
研究开源软件开发中 GitHub Bug 报告讨论中毒性行为的成因、表现及其对协作和缺陷修复的影响。
方法
对 203 个 GitHub Bug 报告线程(其中 81 个包含毒性互动)进行定性分析,归纳毒性来源与后果。
评估
通过人工定性分析揭示毒性主要来自严重度/优先级认知错位、工具挫败感和沟通失范,并据此提出缓解毒性、改善 Bug 修复的建议。
原文摘要(Abstract)

Toxicity in bug report discussions poses significant challenges to the collaborative dynamics of open-source software development. Bug reports are crucial for identifying and resolving defects, yet their inherently problem-focused nature and emotionally charged context make them susceptible to toxic interactions. This study explores toxicity in GitHub bug reports through a qualitative analysis of 203 bug threads, including 81 toxic ones. Our findings reveal that toxicity frequently arises from misaligned perceptions of bug severity and priority, unresolved frustrations with tools, and lapses in professional communication. These toxic interactions not only derail productive discussions but also reduce the likelihood of actionable outcomes, such as linking issues with pull requests. Our preliminary findings offer actionable recommendations to improve bug resolution by mitigating toxicity.

链接与引用

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BibTeX
@inproceedings{paperbot8966,
  title = {“Silent Is Not Actually Silent”: An Investigation of Toxicity on Bug Report Discussion},
  author = {Mia Mohammad Imran and Jaydeb Sarker},
  booktitle = {FSE},
  year = {2025},
  doi = {10.1145/3696630.3728502}
}